Infor SyteLine allows companies to manage Return Material Authorizations (RMAs): documents that control the return of parts previously sold and shipped to a customer. Easily tailored to your particular business, SyteLine offers codes and parameters that allow you to define your processes or to track important issues.
Many times, Customer Returns must be routed through multiple groups within your organization. ERP SyteLine RMA capabilities allow you to easily manage the steps of a returned part. RMA supports you in performing such basic tasks as authorizing returns, issuing credit, sending a replacement, and receiving returned material. You can also repair the returned item using a rework order.
ERP SyteLine provides access to the business information created through your day-to-day transactions of customer returns. This information can help you identify problems quickly, track issues, verify progress, and improve processes.
- Generate a unique RMA number automatically
- Receive returns to non-nettable locations
- Customer credit memos based upon receipt of the returned item
- Add notes or documents to RMAs
- Manage cost of returned product by linking to he original order shipped
- Issue repair or replacement orders for returned materials
- Track information that will help you improve both customer service and overall part quality
- Maintain documented control over the return of parts
RMA supports you in performing such basic tasks as authorizing returns, issuing credit, sending a replacement, and receiving returned material.
